REFUND POLICY
Last Updated: 26th April 2026
«This Refund Policy is subject to continuous review and may be updated periodically to reflect operational, regulatory, and service changes.»
- PURPOSE OF THIS POLICY
This Refund Policy establishes the rules, conditions, and procedures governing refund requests for services provided by Simizi Global Services (simizijob.co.ke).
It is designed to ensure transparency, fairness, and clarity for all users engaging with our recruitment assistance services.
- SCOPE OF SERVICES COVERED
This policy applies to all paid services offered by Simizi Global Services, including but not limited to:
- Job application support and submission assistance
- Candidate profile and CV optimization
- Recruitment consultation and advisory services
- Document guidance (passport, language tests, eligibility checks)
- Administrative processing and coordination services
- NATURE OF PAYMENTS
All payments made to Simizi Global Services are strictly for professional services rendered.
Important Clarification:
- Payments are not fees for employment
- Payments do not guarantee job placement
- Payments do not influence employer decisions or immigration outcomes
Users acknowledge that Simizi operates solely as a facilitation and support platform.
- GENERAL REFUND PRINCIPLE
Due to the nature of our services—which involve time, expertise, administrative processing, and resource allocation—refunds are handled under strict conditions.
General Rule:
- Payments are non-refundable once service delivery has commenced
However, exceptions may apply under specific conditions outlined below.
- ELIGIBILITY FOR REFUNDS
Refund requests may be considered under the following verified circumstances:
5.1 Duplicate or Excess Payments
If a user makes:
- Multiple payments for the same service
- Accidental overpayments
A refund for the excess amount may be approved after verification.
5.2 Non-Delivery of Service
If:
- Payment has been made, and
- No service has been initiated within a reasonable timeframe
The user may qualify for a refund, subject to internal review.
5.3 Verified Technical Errors
Refunds may be issued if:
- Payment system errors result in incorrect billing
- Unauthorized duplicate charges occur due to technical faults
5.4 Cancellation Before Service Commencement
If a user cancels:
- Before any processing, consultation, or administrative work begins
A full or partial refund may be granted depending on the stage of service readiness.
5.5 Exceptional Circumstances
In rare and verifiable situations (e.g., documented emergencies), Simizi may consider refunds at its discretion.
- NON-REFUNDABLE CONDITIONS
Refunds will NOT be issued under the following circumstances:
- Change of mind after payment
- Failure to meet job or visa requirements
- Rejection by employers or recruiters
- Delays caused by third parties (employers, embassies, agencies)
- Submission of incomplete, inaccurate, or fraudulent information
- Failure to provide required documents within specified timelines
- Dissatisfaction after service delivery has begun or been completed
- Misunderstanding of service scope clearly outlined prior to payment
- PARTIAL REFUNDS
In cases where:
- Services have been partially delivered
- Administrative work has already been performed
A partial refund may be issued.
Determination Factors:
- Time spent on the application
- Work already completed
- Resources allocated
Final refund amounts are determined at the sole discretion of Simizi Global Services.
- REFUND REQUEST PROCEDURE
To initiate a refund request, users must:
Step 1:
Submit a formal request through official communication channels.
Step 2:
Provide the following:
- Full name
- Contact details
- Proof of payment (receipt/transaction ID)
- Clear reason for refund request
Step 3:
Allow the internal review process to be completed.
- REVIEW AND DECISION TIMELINE
- Initial review: 3–7 business days
- Additional verification (if required): may extend review period
Users will be notified of the outcome via official communication channels.
- REFUND PROCESSING
If a refund is approved:
- It will be processed via the original payment method, where possible
- Alternative methods may be used if necessary
Processing Timeline:
- Typically 7–14 business days, depending on:
- Payment provider
- Banking processes
- Regional transaction timelines
Simizi is not responsible for delays caused by third-party financial institutions.
- FRAUD AND ABUSE PREVENTION
Simizi Global Services reserves the right to:
- Reject refund requests deemed fraudulent or abusive
- Request identity verification before processing refunds
- Suspend accounts involved in suspicious activities
Any attempt to exploit the refund system may result in permanent restriction of services.
- THIRD-PARTY LIMITATION
Simizi is not responsible for refunding costs related to:
- External agencies
- Embassy or visa fees
- Medical examinations
- Third-party service providers
These are governed by the respective third-party policies.
- SERVICE DISCLAIMER
Simizi Global Services operates strictly as a recruitment assistance and facilitation service provider.
We do not:
- Sell employment opportunities
- Guarantee job placement
- Control employer decisions
- Influence visa approvals
All outcomes depend on external factors beyond our control.
- POLICY MODIFICATIONS
Simizi Global Services reserves the right to update or modify this Refund Policy at any time.
Changes will be published on this page, and continued use of our services constitutes acceptance of the updated policy.
- CONTACT INFORMATION
For all refund-related inquiries:
Simizi Global Services
Website: www.simizijob.co.ke
Email: [Insert Email Address]
Phone: +1 (929) 566-7140
Location: Nairobi, Kenya
- USER ACKNOWLEDGEMENT
By making any payment through our platform, you confirm that:
- You have read and understood this Refund Policy
- You agree to all stated terms
- You acknowledge that services do not guarantee employment outcomes
End of Refund Policy